Avail Cash on Delivery for Flights and Holidays

Yatra.com now makes travel even more convenient. You can now make a booking with us on the phone and pay cash for it. At your convenience.

3 Easy Steps to avail Cash on Delivery

Step 1: Call our 24x7 Customer Service Helpline to initiate a booking.

• Call the dedicated helpline number to speak with our Travel Expert and make a booking.
• Our agent will help you select the right product and provide details of Cash on Delivery option. The agent will also provide you a Yatra Reference Number.

Step 2: Yatra Representative visits to collect cash.

• Within 48 hours of making the booking, a Yatra Representative will visit you to collect the cash payment.
• You will be required to show proof of identity and the Yatra Reference Number provided earlier.

Step 3: Yatra.com updates details and sends e-tickets/vouchers.

• Once the cash is deposited with Yatra.com, our team will update the payment details for your booking. 
• Your e-ticket/vouchers will be dispatched within 24 hours.

More about Cash on Delivery

• Cash on Delivery option is available only for International Flights, Domestic Hotels and Packages, and International Packages.
• Additionally, Cash on Delivery can be scheduled only if the travel date is more than 7 days away.
• Currently, the Cash on Delivery service is available only in Delhi and NCR, Mumbai, Bangalore, Calcutta, Pune, and Chennai

Some Frequently Asked Questions
1. How long before the travel date can I make a booking?
Cash on Delivery bookings can be made for bookings when the date of departure is at least 7 days away.

2. What happens if I have to cancel a booking?
For booking made using the Cash on Delivery option, you can cancel the same by contacting our customer care helpline. The refund will be processed via an online bank transfer or cheque, issued on the name of the customer.

3. What can I do if I was not available when the Yatra Representative visited to collect the payment?
The Yatra Representative will make two attempts over two days to collect the cash payment, excluding Sundays and other public holidays. If you are not available at either time, the booking will be treated as cancelled.

4. After making the payment, how long before I get the ticket?
E-tickets and vouchers will be sent to you within 24 hours of Yatra receiving the payment.

5. Are there any other requirements for Cash on Delivery?
Customers will be required to submit a copy of their PAN card to Yatra.com before the cash pick-up can be scheduled.

Cash on Delivery Terms & Conditions
1. Yatra.com - Cash on Delivery (COD) payment option is available in following cities in India:

    * Delhi / NCR
    * Mumbai
    * Bangalore
    * Calcutta
    * Pune
    * Chennai

2. The COD payment option is available for international flights, domestic and international hotels and holiday packages booked with Yatra.com.
3. A Yatra.com Representative will make a maximum of two attempts within 2 days (excluding Sunday ) of booking for delivering the ticket and collecting the cash. The ticket will be treated as cancelled if the full booking amount is not collected from the customer after two attempts. There will be no collection on Sundays and holidays.
4. The customer needs to collect an invoice from Yatra.com representative while making the cash payment. Yatra.com representative may ask the customer to produce the booking proof/voucher at any time, on failure of which Yatra.com shall be entitled to cancel the booking.

Booking Rules

•  Cash on Delivery can only be done for bookings wherein departure date is at least after 7 days.
• There may be a difference of fares at the time when they are initially quoted to the customer and when they are actually sent for booking. The fare difference will be conveyed to the customer by Yatra Customer Care Executive.
• Customer has to ensure to be present at the place of collection, at the specified time, with the cash.
• Bookings can be held only if customer makes the payment within 48 hours of booking. If customer fails to make the payment, the ticket booking will be cancelled, and the customer has to make a fresh booking.
• All bookings are subject to cash realization.
• Customer needs to submit his PAN card copy with Yatra.com before cash pickup.

Cancellation Charges

• The customer can cancel any booking made through COD option, by simply contacting our call center. The refund amount shall be processed either by an online transfer to the customer’s bank account or by a cheque issue in the name of the customer only. No requests for cash refunds will be entertained.
• All other Yatra.com and Airlines cancellation terms and conditions as applicable on booking through Yatra.com website shall apply.
• E-Tickets / Package Vouchers will be sent to the customer on email within 24 hrs, once the cash has been collected from the customer.

Buy 1, Get 1 - Free Ticket

 

Yatra.com now offers more rewards with each air ticket. Book 1 domestic flight ticket with Yatra.com and get another free! This exciting offer is valid on all domestic airlines. You can book a flight ticket on any airline, and get a ticket on IndiGo Airlines Free. What’s more, you can book your ticket now and avail the free ticket for travel anytime up to April 15, 2011.

To redeem your free tickets, all you have to do is follow the process as given below:

How to redeem the free ticket?

• Step 1: Purchase a Domestic Air ticket with Yatra.com
• Step 2: Promo codes for the free tickets will be mailed to you within 48 hours of booking
• Step 3: Click to visit http://www.yatra.com/free-flights-offer.html
• Step 4: On the booking form, select Domestic Flights under the `What have you booked?´ tab.
• Step 5: From the listed options, select the flight you want to book and continue booking.
• Step 6: Enter the passenger details as needed, and on the Payment Details page enter your Free Ticket Promo Code. Continue booking.
• Step 7: The total amount payable will be updated and you will be charged the payment for the applicable taxes.
• Step 8: Get the booking confirmation and print it.

Important

• This offer is valid on domestic airline bookings only.
• Base fare will be free for customers. The taxes have to be paid to avail the free tickets.
• Free tickets will be available on Indigo Airlines only.
• The 'Buy 1 Get 2' Offer has been changed to 'Buy 1 Get 1' Offer, effective 10th Jan 2011.
• The Travel validity for free tickets is from 27th Jan 2011 to 15th April 2011
• Incase you wish to re-search for a flight either press the ‘back’ button or Click Here again to return to the offer page.
• The Promo codes will be mailed to you within 48 hours of making the booking. This promo codes will not be applicable for usage on other offers on the main website.
• Each promo code is for one time use only. One promo code can be used by one passenger for a one way booking.
• The Promo Codes usage validity is till 25th March 2011, or till free ticket stocks last, whichever is earlier    

Are there any restrictions on the free ticket?

• Free tickets can be booked only for Direct flights, i.e., with one takeoff and one landing. They are not valid in Via/Stopover flights.
• Free tickets have to be booked atleast 17 days in advance of departure. So, If Mr Rahul wishes to travel on 17th Feb 2011, then he must book his free ticket latest by 1st Feb 2011.
• Free tickets are transferable. They can be given to anyone you know.
• It is advised that the free tickets be redeemed at the earliest, as the offer is valid till 10th Feb 2011 or till the free tickets stock last, whichever is earlier. Free tickets cannot be redeemed once the stock ends
• Free ticket confirmation will be subject to airline schedule and seat availability .
• The promotion code provided for the offer can be used only ONCE.
• Free tickets are non-changeable and cannot be cancelled. The tickets are non-refundable.
• This offer is applicable on adult and child bookings only and will not be applicable for infant bookings.
• Service tax will be levied as and when applicable.
• Name change is not permitted for free tickets, once booked.
• The free ticket cannot be exchanged for cash or any other value.
• Yatra.com reserves the right to change or withdraw the offer and /or the promo codes, anytime at the sole discretion of the Management.
• This offer is not valid for Travel Agents. Yatra.com reserves the right to recover the ticket or due amount if such a case is brought or comes to Yatra’s notice.
• The free ticket is not applicable on a free ticket redeemed
• All other standard Terms & Conditions mentioned on the Website would apply to the extent necessary and not contrary.

Free Reebok watch worth Rs 2,499 on Domestic Hotel booking

Yatra.com makes this festive season more enjoyable with a FREE gift of Reebok wrist watch worth Rs 2,499 on every domestic hotel booking of value Rs 1500 and above. Hurry offer extended till 15 Jan 2011.
    
How to get your Free Reebok watch:

• Step 1. Book a hotel anywhere in India on or before 15 Jan 2011 (Min. booking amount Rs 1500).
• Step 2. We will email a Free Reebok** Watch Online Redemption Voucher to you within 30 days of hotel booking.
• Step 3. The voucher will have 2 links: one to check the list of serviceable PIN codes of the courier company and the other for you to send us your shipping address. Fill this short form with a serviceable address and submit it as soon as possible.

Terms & Conditions

1. This offer is applicable only on domestic hotel bookings of value Rs 1500 or above.
2. This offer cannot be combined with any other offer currently running on Yatra.com.
3. This promotion cannot be availed to split a continuous stay at a hotel into different bookings using different names/email/phone/identity. Yatra will take final decision on identifying and removing such bookings from the offer.
4. If you are eligible for a free watch and do not receive it within 2 months of filling the shipping address form, please contact us through the Contact Us link on our website.
5. It is required that the eligible customer should fill in the dispatch details using the link given, at the earliest.
6. This promotion is open to only the customers of Yatra Online Private Limited (Yatra/Yatra.com). This offer is not valid for Yatra's & other business associates' employees, their family, friends and relatives.
7. The free watch cannot be exchanged for cash or any other value.
8. A customer is entitled to avail the Free Gift only if customer makes the full payment for hotel booking in advance.
9. This offer is not valid for split hotel bookings where Customers can avail the discount only once during the promo period. Yatra reserves the right to recover the discounted amount or cancel the booking if such a case is brought or comes to Yatra notice.
10. This offer is not valid for Travel Agents. Yatra.com reserves the right to recover the gift if such a case is brought or comes to Yatra’s notice.
11. Yatra Online Pvt. Ltd. shall not be responsible for the quality or deficiency of service offered by the partner providing the Gift. Any disputes regarding service, suitability or quality of the offered gift under the offer must be addressed in writing, to Reebok India Company Ltd - 530 1/4, 3&4 Bijwasan, Opp Ambedkar Colony, New Delhi 110061, email: customer.care@reebok.com by the customer directly and the same will not be entertained by Yatra.com.
12. Yatra.com reserves the right to change or withdraw the offer, anytime at the sole discretion of the Management.
13. All other standard Terms & Conditions mentioned on the Website would apply to the extent necessary and not contrary.
14. Watches will be dispatched only to addresses within India
15. A cancelled booking will not be entitled to the watch
16. Delivery of watches does not depend on the time/date of booking. Watches are delivered as per the courier schedule. Incase the watch is not delivered due to any reason, Yatra.Com reserves the right to reallocate the gift to someone else.
17. Please ensure that the address given for dispatch is correct and falls under the serviceable areas of our courier company. The courier company will only deliver the watches once. Incase the watch could not be delivered due to incorrect address or non-availibility of resident, then Yatra.Com reserves the right to reallocate the watch to someone else. Please check the list of serviceable PIN codes.
18. The picture of the watch is just an indicative of the actual product.

     ** or equivalent

EECO Weekend Getaway

 

  Be it a short trip, a picnic or a drive to the market, things are always best enjoyed when done with the family, the EECO is designed keeping this in mind.

The holiday season is here and to add to its joy EECO brings you EECO WEEKEND GETAWAYS contest - your chance to win a fabulous free Weekend Holiday package* every week. All you got to do is answer a few simple questions and you could be one of the 10 lucky winners to go on an awesome 3 days & 2 nights Weekend Holiday absolutely free*. So, hurry and grab your free weekend holiday.

Answer these simple questions and you could soon be on your way to a weekend getaway.

Terms and Conditions

•  By entering into the contest the customer is in agreement of all the terms and conditions below
• Participation in this contest/scheme is optional and free of charge.
• Winners will be selected randomly basis the right answers.
• Winners will be announced weekly. The winners will be informed by an email or phone call.
• Maruti Suzuki India Limited (MSIL) and Yatra.com reserves the right to amend, withdraw or revise these conditions at any time without giving any notice and in such event Maruti Suzuki India Limited shall not have any liability whatsoever.
• Maruti Suzuki India Limited and Yatra shall have the right to cancel this contest at any time for any reason.
• Maruti Suzuki India Limited and Yatra presumes that email address and the information provided by you are correct. Maruti Suzuki India Limited and Yatra will not be responsible for any errors in this respect in any manner.
• By submitting your information in this form, you hereby agree and consent to Maruti Suzuki India Limited and Yatra retaining and using all the data/ information to its affiliates and its agents for test drive purposes.
• This program is valid only for the residents of India. Employees of MSIL/Yatra/Lintas/Dentsu and their affiliates will not be eligible to participate in this contest.
• You shall be deemed to have made yourself fully aware and accepted all terms & conditions in case you choose to register for the contest.
• This program shall be governed by laws of India and any State Law as may be applicable. Any dispute arising out of it will be referred to a sole arbitrator to be appointed by Maruti Suzuki India Limited and Yatra, whose decision shall be final and binding on the parties. The place of arbitration shall be New Delhi.
• The prize is non transferable and all decisions of Maruti Suzuki India Limited and Yatra will be final and binding.

Additional Security for Telephonic transactions: Important for Credit Cardholders

Additional Security for Credit Card Payments made through the Call Center

At Yatra.com, we understand and reciprocate your concern for the security of your credit card. Over the years we have implemented a number of steps to make your online and call center based transactions as secure and convenient as possible.

Now, following the Reserve Bank of India (RBI) regulation, effective January 1, 2011, all transactions that a customers makes through a mobile or call center IVR will require an additional password. That is, if you are booking a ticket through our call center and chose the IVR-based payment option, you will be required to enter an additional One Time Password (OTP) to be issued by your bank.


What is OTP?
An OTP or One Time Password is a numeric key to make your IVR or mobile payments more secure. Just as you have a password for netbanking and online payments, an OTP is a secure password for payments you make through our secure IVR.

Who will issue the OTP?
The OTP will be issued by the bank that issues your credit card. You will need an OTP for each credit card you hold.

For how long with the OTP be valid?
For additional security, RBI requires that customers generate a new OTP for each IVR transaction. Depending on the bank, each OTP will be laid for between 30 minutes to 12 hours.

Will this affect my online password and transactions?
No. This OTP is only for IVR or mobile based payments - the payments made through a call center. Online transactions function as they are, following the Third Party security.

Which payments will be covered by the OTP?
At Yatra.com, all IVR-based transactions will be require an OTP. You will also need it for other payments such as your mobile payment or DTH recharge.

How will I get the OTP?
Each bank has its own process for issuing the OTP to the customers. For most banks, it is just a matter of sending a specific SMS to the bank.

Based on the information available with us as this point, we have compiled a list of banks and their processed for your reference.

Bank	Process to get the OTP
HDFC	SMS ‘PWD XXXX’ to 9717465555, where XXXX are the last 4 digits of your credit card.
Citibank	SMS ‘OTP XXXX’ to 52484 or 9880752484, where XXXX are the last 4 digits of your credit card.
SBI	SMS ‘OTP XXXX’ to 5676791, where XXXX are the last 4 digits of your credit card.
AXIS	Every time you initiate an IVR-based transaction, the bank will automatically send you a one time password.

We urge you to contact your bank and get the OTP at the earliest to ensure your IVR transactions are hassle free in the New Year.

Book a Domestic air ticket on Kingfisher Airlines and get instant CASH BACK on Rs. 300

Yatra.com and Kingfisher travelers are in for a exclusive offer this festive season. Book a domestic ticket with Kingfisher Airlines to anywhere in India and get an instant Cash Back of Rs 300!

Hurry! The offer is valid till 31st Dec 2010 only

How to avail the offer:

Step 1: Book a domestic ticket on Kingfisher Airlines for travel till 31st Dec 2010.
Step 2: Follow the booking process as per the flow on the website.
Step 3: The entitled Cash Back amount will be deducted upfront and you will only have to pay the remaining amount.

Terms and Conditions

• This offer is valid only for kingfisher airlines domestic flights and Kingfisher tickets for booked and travel completed between 27th Dec 2010, 14:30 hours to 31st Dec 2010.
• The offer is valid for travel till 31st Dec 2010
• A Cash Back of Rs 300 will be given per passenger per ticket. For e.g if a customer books air ticket with 2 passengers, then he is entitled to a Cash Back of Rs 600. In case a customer books a return ticket then too he is entitled for a Cash Back of Rs 600.
• This is an instant Cash Back wherein, the Cash Back amount will be deducted upfront and the customer has to pay the remaining amount.
• This offer is NOT valid on bookings made under “Special Return Fares” offered on the website
• Cash Back will only be valid for air tickets bookings for which full payment has been made to Yatra.
• Taxes, surcharges and other statutory levies on the air tickets will be charged as per actual from the customer, without any Cash Back offered on them.
• This offer is not valid on infant bookings
• All tickets/bookings will be subject to availability at the time of booking and will be governed by the Standard Airline & Terms & Conditions.
• Cash Back will not be valid on cancelled tickets/bookings or for charge back transactions. In case any ticket is cancelled, Cash Back offer will not be valid. Yatra Online reserves the right to reverse the Cash Back in case the ticket/booking is found to be cancelled later.
• This offer is not valid for Travel Agents. Yatra Online reserves the right to reverse the Cash Back if such a case is brought or comes to its notice.
• Yatra Online Pvt. Ltd. reserve the right at any time without prior notice to add, alter, modify, all or any of these terms and conditions or replace, wholly or in part, this Offer by any other Offer, whether similar to this Offer or not or to withdraw it altogether.
• The benefits under the program cannot be clubbed with other offers running on www.yatra.com. In case of any dispute or discretion, Yatra Online’s decision will be binding.
• Yatra / Kingfisher can withdraw the promotion at any time without assigning any reasons thereof.
• All other standard Terms & Conditions mentioned on the Yatra Website would apply.Any disputes arising out of this Program shall be subject to the exclusive jurisdiction of competent courts in Gurgaon, Haryana.
  

Lowest Fares for International Flights

All this month Yatra.com offers you’re the lowest fares and best deals on international flights. Now, book your international travel with us to make the most of your year-end holiday. Get festive discounts, free visa assistance and much more when you book with Yatra.com.

Get up to Rs 1,000 off on your International Flight Booking

For North America	For Europe, South America, Africa, Australia and New Zealand	For Asia and the Middle East	For SAARC Countries
Flat Rs 1,000 Off	Flat Rs 700 Off	Flat Rs 400 Off	Flat Rs 100 Off

Book now and avail any of these offers to save more:

• Pay 25% to Book
• Free Visa Assistance